I've noticed that when this problem occurs, the computer isn't prompting for a password when waking. We have a configuration profile that is supposed to require password "immediately" after sleep or screensaver (although we've run into the problem where it's changed to 5 minutes on some of our computers). Most of our computers are running either OS 10.10.3 or 10.10.5. Mostly 2015 Macbook Airs, but we've also observed it on Early 2009 & Late 2011 iMacs as well as 2015 Macbook Pros. I've run into this problem with multiple computers as well. I've run Apple Diagnostics and it doesn't find anything. The only thing connected was a magsafe 2 power adapter, and a thunderbolt dock connecting the ethernet cable. I don't have any active bluetooth mice/keyboards at my desk (may be some nearby), and have never had one connected to my test device. I've seen it happen on Yosemite 10.10.5, and El Capitan 10.11.3.
A hard reboot resolves the issue, or if I wait anywhere from 5-30 minutes, mouse and keyboard activity usually come back. When the machine wakes up, I'm able to move the mouse, but not click on anything, and they keyboard will not let me type. At first I thought it was due to VM's running on Fusion or Parallels, but now I've seen it on two Mac's without any VM's or VM software installed. We are seeing more MB Pro's have an issue with the mouse and keyboard not working after going to sleep and then waking up.
I'm hoping someone has run into this issue before.
0 kommentar(er)
